FAQs

How do I create an account?

To create an account click here.

I’ve forgotten my password.

If you’ve forgotten your password, click here. 

How do I place an Order?

Simply add your chosen product to your basket including the colour and size you would like (if applicable), then proceed to checkout entering your delivery and payment details.

How Can I Cancel Or Change My Order?

It is not always possible to cancel or change an order but we will do our best. Please get in touch with us as soon as you wish to change/cancel for the best chance of a positive outcome.

Do I need an account to place an order?

No, you can check out as a guest without creating an account. However, if you do create an account, you have the added benefit of seeing your orders in one place and being able to track them. Members also receive exclusive discounts.

How Do I Track My Order?

Just visit the track my order page and enter your email address and order number and you can see the status. Alternatively please contact us and we will provide you with a more detailed update.

What Delivery Methods Are Available?

Delivery is free on all orders to a UK address, orders are delivered via Royal Mail using tracked delivery.

Do You Ship Internationally?

Not yet, sorry!

Can I return my product?

Due to hygiene and security reasons, our products can’t be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality.

What if my order is faulty or damaged?

If your product is faulty and you have purchased it within the last 12 months, please take a photo or video if necessary showing the issue and email it to us at help@nakedgrapefruit.com.

We will respond to your email with a solution within 24 hours.

What Payment Methods Are Accepted?

We currently accept payments via Debit/Credit card including Visa, Mastercard and American Express. You can also pay via Apple Pay on enabled devices.

Are My Details Safe When Ordering?

Yes.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This technology includes the following features:

Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.

Data Integrity – this checks the data being transferred to ensure it has not been altered.

In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.

Is First Base waterproof?

Yes and no, we all like a bit of water fun so First Base can be used with a little bit of water, e.g. in the shower. However, it’s not fully submersible so we wouldn’t recommend using it in the bath. Think of it like your electric toothbrush. Unfortunately, if your vibrator is water damaged, we can’t replace it.

I’ve lost my charger, what do I do?

Classic. We’ve all been there, don’t worry. You can buy a replacement charger here. Your vibrator will also work with all 16mm charging cables, available from most electronics retailers. 

How do I charge First Base?

Your vibrator will work outta the box and I know you’re gonna be super excited to use it but for the battery’s sake, please give it a lil charge first.

When you’re outta juice, here are the steps:

1. Find the charging port.

This is on the back of the vibrator, in between the D.C stamp and power button. It’s not immediately obvious as it’s a covered hole (cos bacteria, duh) but the pic should help.

2. Plug in baby

Just insert the rounded end of the wire into the hole. We’d make a joke about penetration here but you’ve probs heard it before.

3. Plug the USB end

into any USB port, a plug or laptop works fine.

4. Sit and wait

Eagerly in anticipation for full power (once the light stop flashing).

5. Rinse and repeat

To wash First Base you only need warm water and antibac soap, pls pls pls make sure you do this after every use as this helps to prevent any infections caused by any lingering bacteria :))).